Warranty

7-year Warranty Terms and Conditions

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Crimsafe warrants to the original purchaser of the Crimsafe Security Product that the Crimsafe Security Product purchased will be free from defects in materials supplied by Crimsafe Security Systems under conditions of normal use for seven years from the date of installation. This warranty is not transferrable. Please note each component of different Crimsafe Security Systems (including Ultimate) may have a different warranty period.

This warranty does not apply to installation or to any accessory products that are fitted to the Crimsafe Security Products, including (without limitation) any locks, handles, rollers, hinges and door closers, unless set out in the table within the Warranty Terms and Conditions. These accessory products, where applicable, may be covered by warranties supplied by the relevant manufacturer or supplier of those accessory products.

The obligation under this warranty is limited to repair or replacement of the product or components found to be defective by Crimsafe Security Systems or their duly appointed representatives.

This warranty does not cover defects or damage caused by any act, event or matters outside of the control of Crimsafe Security Systems, including (without limitation) accident, alteration of the product in any way, fire, flood, earthquake, natural disasters, abuse, malicious attack, misuse, wear and tear, negligence or failure to follow our instructions with respect to cleaning or maintenance. Under this warranty, Crimsafe Security Systems shall not be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense or fee.

The benefits conferred by this warranty are in addition to all other rights and remedies that the purchaser has under the law in relation to the goods to which this warranty relates. All claims under this warranty should be made in the first instance to the original Crimsafe distributor that supplied and installed the Crimsafe products. Your original invoice as proof of purchase is required in order to process a claim.

In order to prolong the life of the Crimsafe product and maintain your rights under this warranty, you must follow the care and maintenance advice set out within the Warranty and Care Guide.